The right team for your question. Fast responses, no runaround.
Questions about your creator account, payouts, identity verification, content, or settings.
creators@vaultiyo.com →Help with your subscription, billing, accessing content, or account issues.
support@vaultiyo.com →Report a safety concern, DMCA violation, or content that breaks our policies.
safety@vaultiyo.com →Journalist or publisher enquiries, interview requests, and media fact-checking.
press@vaultiyo.com →Agency inquiries, partnership proposals, integrations, and enterprise discussions.
partnerships@vaultiyo.com →Not sure where to direct your question? Fill in the form and we will route it to the right team.
We have got your message and will respond to the email address you provided. Typical response time is under 6 hours for support enquiries.
Creator support responds within 4 hours during UK business hours, Monday to Friday 8am to 8pm. Weekend responses may take up to 8 hours. Urgent payout issues are prioritised.
Email support@vaultiyo.com with your account email and a description of the issue. For disputed charges, include the transaction reference number from your bank statement.
Email safety@vaultiyo.com with the URL where your content appears and your creator account handle. Our content protection team handles these within 2 hours. You can also file directly from your Protection dashboard.
Check your payout method settings first. If the settings look correct, email creators@vaultiyo.com with your account handle and the payout date in question. We resolve payout issues within 24 hours.
Yes. Include "Product Feedback" in your message subject. We read every piece of feedback and our product team reviews submissions weekly. Your ideas genuinely shape the roadmap.
Our How It Works page covers the basics. The blog has detailed guides. For creator-specific help, most questions are answered in the dashboard help panel.